Who we are
ARKADE LOUNGE is a gaming and esports venue at Ground Floor, RRM Plaza, High Street, San Fernando, Trinidad & Tobago, operated by Arkade Machine TT Ltd.
Bookings
- A booking is confirmed once payment is received and confirmed.
- Please arrive on time. Your session runs for the length you booked, and late arrival does not extend it, because the station is held for the slot you chose.
- Sessions must finish before closing. We cannot start a session that would run past the time we close.
- Stations are limited. Where a session is unavailable we will offer the nearest alternative we can.
Payment and service charges
NO HIDDEN FEES. A payment service charge may apply depending on your selected payment method. Your complete total is displayed before you confirm payment.
The price of what you are buying and the cost of processing your payment are shown as separate figures. Where you pay by local bank transfer, your booking is not confirmed until we have verified that the transfer has settled — submitting a reference is not by itself payment.
Take Over group hire
- A deposit of 50% is required, and the booking is not confirmed until the deposit clears.
- The remaining 50% must be paid in full at least 24 hours before the event.
- Absolute capacity is 12 guests.
- Rates quoted online are off-peak; we confirm the rate for your date when we confirm availability.
Cancelling a Take Over
- 7 or more days before: we retain 25% of the total package price and refund the remainder. One discretionary reschedule may be permitted.
- 3 to 6 days before: we retain the full 50% deposit.
- Less than 72 hours before, or no-show: we retain the full 50% deposit plus any agreed non-recoverable special-order costs.
- If ARKADE cancels: you receive a full refund or a reschedule, at your choice.
Membership
- Membership is personal, non-transferable, and limited to one active membership per person.
- One member discount applies per eligible paid session or transaction. Discounts do not stack on the same item.
- The session saving is a flat amount and is not multiplied by the number of hours booked.
- There is no bring-a-friend benefit. Guests pay regular price, though you are welcome to play together on your booked station.
- Benefits follow your individual billing cycle, do not roll over, and there are no freezes or grace periods.
- Renewal is manual by default. We will not charge you automatically without your action.
- Membership fees are non-refundable after activation, except where the law requires otherwise or where we cannot provide the service.
Digital Platform Access
Digital Platform Access products are non-refundable and non-returnable once the access code has been delivered, except where required by law or where our investigation confirms that a remedy is due.
Most orders are processed and delivered shortly after payment confirmation. Some orders may require additional processing or security verification, and we do not promise guaranteed instant delivery.
If a code does not work, please visit the store with your order or receipt details, the platform or game account used for redemption, and any error message you received. Investigations typically take around two to three weeks. There is no automatic refund or replacement; a remedy is provided where the investigation establishes that one is appropriate. Codes confirmed as delivered and successfully redeemed are not refundable.
Conduct
We ask everyone to treat staff, other players and the equipment with respect. We may end a session without refund, and refuse future service, in cases of abusive behaviour, harassment, or deliberate damage to equipment.
Changes to these terms
We may update these terms. The version published on this page is the one that applies to your booking or purchase at the time you make it.
Last reviewed 25 August 2026. These terms describe our current operating policy. They are not a substitute for legal advice and should be reviewed by a qualified adviser before being relied on in a dispute.